T7 customer service zilch! Went to pick up an online order because they had no stock at the time we were looking . The guy who served us today was the same unhelpful , lathargic, guy who didnt put any effort into helping us last time. He walked out the back to get our parcel with his hands in his pockets at a snails pace as if we had interupted his day by actually needing to collect our parcel. Absolutely nil. If you dont want to be there working with customers then go work where you dont need to deal with people. It was a simple wee task today at around10am.
Not to mention the box the boots came in was in a state! Why would you hand a customer a box like that!! $1200 worth of goods, fair go put some effort in.
Cheng Kang
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May 07, 2025
I couldn't bear to see so many people give 1 star. I helped take many photos. A blonde beauty greeted me very friendly. It's a pity that I didn't buy anything today. I will come back next time to buy the supplies I need.
Sheena
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January 17, 2026
Worst customer service ever! Don't buy anything online at all, you will not get any response from the team, that is if there is actually a team online. We went in store to return a product (because the online team never acknowledged after 3 emails) there were 2 staff in the entire store one training the other a run off her feet manager, who pretty much said don't email the team online it's pointless and said most customers that had come in for the day returning items have had the same issue. Recommend finding somewhere else to buy outdoor products, cause it ain't worth the headache you get here!
Lachie Tutty
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January 13, 2026
I had an excellent experience with Bill at Torpedo7. He was incredibly professional and knowledgeable, helping me choose the right bicycle with great patience and expertise. His service attitude was outstanding. What impressed me most was that he even stayed after hours to make sure everything was sorted out for me. I really appreciate his dedication and would highly recommend him to anyone looking for expert advice and top-quality service.
Karlie Maxwell
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January 20, 2026
I ordered a child's mountain bike online on the 29th of December and it still hasn't arrived with multiple phone calls to find out when it will be getting here no one could tell me. Finely get a txt message saying it was with main freight and will be delivered today so rang to find out what time and they said no wont be delivered today. Would not recommend buying anything on line through torpedo7 its taken far to long.
Our Address
Tower Junction Mega Centre 1 Picton Ave and, Blenheim Road, Addington, Christchurch 8011, New Zealand
T7 customer service zilch! Went to pick up an online order because they had no stock at the time we were looking . The guy who served us today was the same unhelpful , lathargic, guy who didnt put any effort into helping us last time. He walked out the back to get our parcel with his hands in his pockets at a snails pace as if we had interupted his day by actually needing to collect our parcel. Absolutely nil. If you dont want to be there working with customers then go work where you dont need to deal with people. It was a simple wee task today at around10am. Not to mention the box the boots came in was in a state! Why would you hand a customer a box like that!! $1200 worth of goods, fair go put some effort in.
I couldn't bear to see so many people give 1 star. I helped take many photos. A blonde beauty greeted me very friendly. It's a pity that I didn't buy anything today. I will come back next time to buy the supplies I need.
Worst customer service ever! Don't buy anything online at all, you will not get any response from the team, that is if there is actually a team online. We went in store to return a product (because the online team never acknowledged after 3 emails) there were 2 staff in the entire store one training the other a run off her feet manager, who pretty much said don't email the team online it's pointless and said most customers that had come in for the day returning items have had the same issue. Recommend finding somewhere else to buy outdoor products, cause it ain't worth the headache you get here!
I had an excellent experience with Bill at Torpedo7. He was incredibly professional and knowledgeable, helping me choose the right bicycle with great patience and expertise. His service attitude was outstanding. What impressed me most was that he even stayed after hours to make sure everything was sorted out for me. I really appreciate his dedication and would highly recommend him to anyone looking for expert advice and top-quality service.
I ordered a child's mountain bike online on the 29th of December and it still hasn't arrived with multiple phone calls to find out when it will be getting here no one could tell me. Finely get a txt message saying it was with main freight and will be delivered today so rang to find out what time and they said no wont be delivered today. Would not recommend buying anything on line through torpedo7 its taken far to long.