I was traveling from Auckland and had forgotten my glasses, so I purchased a new pair in Christchurch. I was assisted by Serena, and she was absolutely wonderful! She patiently helped me choose sunglasses that perfectly suited my face shape and purpose. Serena showed me a great variety of options and gave me honest, helpful opinions throughout the process.
I finally picked my Coach sunglasses, and I couldn’t be happier with my purchase. Serena’s amazing people skills and genuine care made the experience so easy and enjoyable. The store truly has a GEM in Serena, and I highly recommend her to anyone visiting! 👏🕶️
Ravi Poswal
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January 21, 2025
Not recommending to shop with sunglasses hut. Manager there called Perry is a lier. I wanted to buy a 4 pairs together because of 40% off and I went to Riccarton branch unfortunately I meet Manager Perry there she said if you buy from city branch it would be good because I’m just covering here someone. I thought she helped me let’s do it in city when I went there she wasn’t there then went there that day I went there again then finally I found her there by the time we meet there one of the pair was run out of stock. I asked her I can pay now and courier to my place she no it’s fine when it’s back in stock just come back and buy it, we will give you 40% off. (DID NOT MENTIONED ANY TIME) I asked her to write it down for me because you never know she goes like don’t worry we know you, and you in the system extra extra. I asked her please give me call once that in stock I’ll come and take it on same discount she no problem will notify you, I trusted and and walk off that day, No one reached me so far after sold me 3 pairs. Then Last week I went to Riccarton store last week the girl was there she asked me to come in week days I went there today manager there she said can’t do it then I realised how can she do that to customer like telling fake stories because other staff told me we don’t do that I was so surprised how she is lying to customers like me. She can be very dangerous for reputation of the company. being a customer I didn’t feel comfortable with them this time it was all lie all over the place. Then I spoke the the customer service and they told me they will contact me let’s see what happens. I have attached the photos what I bought from her paid NZD898.30.
Hope the management will come to the solution.
kartik kaliappan
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July 17, 2023
I was served by Olivia at The Crossing Christchurch CBD branch. Such an amazing person ❤️ wonderful service. Explained to me in detail of my purchased item and of all its warranty. I am super happy with my purchase and of her exceptional customer service. Amazing job and I seriously am so happy that I walked into that store and decided to buy. Thanks alot again girls ✌️
Melinda Racz
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September 04, 2025
Great customer service, very helpful (dark curly hair girl), thanks again for your help!
Schorschi M
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January 01, 2025
A good range of brands and models of sunglasses and a good atmosphere. The staff was also very supportive with issues I had with a gift card and a discount.
However, there was no consultation for finding a style of sunglasses at all. Would have been good if staff at least offered help as they know if there were other models hidden away in the cupboards or so.
Our Address
Shop 24/166 Cashel Street, Christchurch Central City, Christchurch 8011, New Zealand
I was traveling from Auckland and had forgotten my glasses, so I purchased a new pair in Christchurch. I was assisted by Serena, and she was absolutely wonderful! She patiently helped me choose sunglasses that perfectly suited my face shape and purpose. Serena showed me a great variety of options and gave me honest, helpful opinions throughout the process. I finally picked my Coach sunglasses, and I couldn’t be happier with my purchase. Serena’s amazing people skills and genuine care made the experience so easy and enjoyable. The store truly has a GEM in Serena, and I highly recommend her to anyone visiting! 👏🕶️
Not recommending to shop with sunglasses hut. Manager there called Perry is a lier. I wanted to buy a 4 pairs together because of 40% off and I went to Riccarton branch unfortunately I meet Manager Perry there she said if you buy from city branch it would be good because I’m just covering here someone. I thought she helped me let’s do it in city when I went there she wasn’t there then went there that day I went there again then finally I found her there by the time we meet there one of the pair was run out of stock. I asked her I can pay now and courier to my place she no it’s fine when it’s back in stock just come back and buy it, we will give you 40% off. (DID NOT MENTIONED ANY TIME) I asked her to write it down for me because you never know she goes like don’t worry we know you, and you in the system extra extra. I asked her please give me call once that in stock I’ll come and take it on same discount she no problem will notify you, I trusted and and walk off that day, No one reached me so far after sold me 3 pairs. Then Last week I went to Riccarton store last week the girl was there she asked me to come in week days I went there today manager there she said can’t do it then I realised how can she do that to customer like telling fake stories because other staff told me we don’t do that I was so surprised how she is lying to customers like me. She can be very dangerous for reputation of the company. being a customer I didn’t feel comfortable with them this time it was all lie all over the place. Then I spoke the the customer service and they told me they will contact me let’s see what happens. I have attached the photos what I bought from her paid NZD898.30. Hope the management will come to the solution.
I was served by Olivia at The Crossing Christchurch CBD branch. Such an amazing person ❤️ wonderful service. Explained to me in detail of my purchased item and of all its warranty. I am super happy with my purchase and of her exceptional customer service. Amazing job and I seriously am so happy that I walked into that store and decided to buy. Thanks alot again girls ✌️
Great customer service, very helpful (dark curly hair girl), thanks again for your help!
A good range of brands and models of sunglasses and a good atmosphere. The staff was also very supportive with issues I had with a gift card and a discount. However, there was no consultation for finding a style of sunglasses at all. Would have been good if staff at least offered help as they know if there were other models hidden away in the cupboards or so.