Rooms are very clean and comfortable and the location is only a 5 minute drive or 15 minute walk to the city. The hosts are very friendly and Connie has a great sense of humour. If you need to stay in Christchurch put Salerno apartments at the top of your list, they are highly recommended
Caz Arthur
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November 16, 2025
Dear Connie
Thank you for your constructive feedback with regards to our stay at your premises on Saturday 8th November 2025.
We would like to address some of your concerns regarding the broken toilet seat, our awful parking and the theft of the compendium that miraculously turned up.
1. “Broken” toilet seat - We did not use the facility before we left for our evening out in Christchurch so we were unable to report any damage at this time. We noticed that the seat was on a slight angle but did not inspect “said” toilet seat any further, thinking it just may have been loose. If this has been caused by us then we would have brought it to your attention on check out and apologised. Happy to pay for something if we are in the wrong.
2. Our parking capabilities - it is standard practice to supply one parking space to one room at most hotels/motels, however your marked/supplied car parks are very small and if we were to use the supplied car parks that were left when we checked in, our vehicle would have inhibited your other guests. You most graciously offered for us to park in the “non marked” car park in front of the garage. We actually asked you after we parked there, if this was ok and you agreed so as far as we were concerned, you were happy with my terrible car parking skills. We were very surprised to get a call from you hours later to ask us to return to your motel from our night in town to move our car.
3. Black folder theft - in most hotels/motels this is known as a compendium. We were shocked to receive a phone call within an hour of leaving your motel, to be accused of taking the “Compendium”. We have no idea why anyone would want to take this but maybe someone takes this as momento of their fantastic stay at your establishment. You did text me later to “kind of”apologise as it had been found down the side of the bed.
We would also like to pass on our constructive feedback for your notes as well.
Check in - you seem like a lovely happy person and that’s nice but a 25 minute check in process which included a 10 minutes in room consultation on how to turn the spa bath on is a little excessive. I have been a sales representative for the last 25 years so have stayed at hundreds of hotels/motels and never received such an intricate induction to filling and switching on a bath. You were also very vocal in telling us about the lady who had a very loud argument with her partner and left in the middle of the night, accidentally taking the room key. You happily advised us that you charged her $50 for the key until it was returned. I am sure the motel guest will be very happy with your retelling of your victorious win over the guest.
Water damage - we noticed quite a bit of rotten wood where there has been obvious water damage. No doubt you have on charged this to a motel guest so you may want to address the repairs of this. It is very noticeable.
Freezer - you may like to look at defrosting the freezer in the unit every once in a while as it is so iced up that guests are unable to make ice for the drinks when they are enjoying your facilities.
We have noted that you have charged us $102.20 for the toilet seat which we had no idea was broken but to be fair, it’s a very small price to pay for the hours of entertainment that we will get from the retelling of the story to our friends, family and anyone that will get a laugh out of this situation. Think Toilet/Compendium Gate.
Thank you for feedback and we will take on board your suggestions.
Jack
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September 16, 2025
The staff here were super friendly and really made the stay easy. The location was convenient, with major supermarkets like PAK’nSAVE and Woolworths less than a five-minute drive away, plus plenty of good food and bar spots close by. The room was comfy, clean, and had pretty much everything I needed for my trip. Wi-Fi was reliable and parking was straightforward, which made things even better. Overall, it was a relaxed and hassle-free stay, would definitely again.
Trinton Piltz
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October 01, 2025
Stayed with our family of five. Excellent rooms, nice and clean. Very polite and helpful staff. Highly recommended.
Jack Miller
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August 09, 2025
great location, spa suite was lovely, clean, fairly modern, had everything you need. staff very friendly and helpful . will definitely stay here again next time we are in chch. thank you!
Our Address
148 Bealey Avenue, Christchurch Central City, Christchurch 8013, New Zealand
Rooms are very clean and comfortable and the location is only a 5 minute drive or 15 minute walk to the city. The hosts are very friendly and Connie has a great sense of humour. If you need to stay in Christchurch put Salerno apartments at the top of your list, they are highly recommended
Dear Connie Thank you for your constructive feedback with regards to our stay at your premises on Saturday 8th November 2025. We would like to address some of your concerns regarding the broken toilet seat, our awful parking and the theft of the compendium that miraculously turned up. 1. “Broken” toilet seat - We did not use the facility before we left for our evening out in Christchurch so we were unable to report any damage at this time. We noticed that the seat was on a slight angle but did not inspect “said” toilet seat any further, thinking it just may have been loose. If this has been caused by us then we would have brought it to your attention on check out and apologised. Happy to pay for something if we are in the wrong. 2. Our parking capabilities - it is standard practice to supply one parking space to one room at most hotels/motels, however your marked/supplied car parks are very small and if we were to use the supplied car parks that were left when we checked in, our vehicle would have inhibited your other guests. You most graciously offered for us to park in the “non marked” car park in front of the garage. We actually asked you after we parked there, if this was ok and you agreed so as far as we were concerned, you were happy with my terrible car parking skills. We were very surprised to get a call from you hours later to ask us to return to your motel from our night in town to move our car. 3. Black folder theft - in most hotels/motels this is known as a compendium. We were shocked to receive a phone call within an hour of leaving your motel, to be accused of taking the “Compendium”. We have no idea why anyone would want to take this but maybe someone takes this as momento of their fantastic stay at your establishment. You did text me later to “kind of”apologise as it had been found down the side of the bed. We would also like to pass on our constructive feedback for your notes as well. Check in - you seem like a lovely happy person and that’s nice but a 25 minute check in process which included a 10 minutes in room consultation on how to turn the spa bath on is a little excessive. I have been a sales representative for the last 25 years so have stayed at hundreds of hotels/motels and never received such an intricate induction to filling and switching on a bath. You were also very vocal in telling us about the lady who had a very loud argument with her partner and left in the middle of the night, accidentally taking the room key. You happily advised us that you charged her $50 for the key until it was returned. I am sure the motel guest will be very happy with your retelling of your victorious win over the guest. Water damage - we noticed quite a bit of rotten wood where there has been obvious water damage. No doubt you have on charged this to a motel guest so you may want to address the repairs of this. It is very noticeable. Freezer - you may like to look at defrosting the freezer in the unit every once in a while as it is so iced up that guests are unable to make ice for the drinks when they are enjoying your facilities. We have noted that you have charged us $102.20 for the toilet seat which we had no idea was broken but to be fair, it’s a very small price to pay for the hours of entertainment that we will get from the retelling of the story to our friends, family and anyone that will get a laugh out of this situation. Think Toilet/Compendium Gate. Thank you for feedback and we will take on board your suggestions.
The staff here were super friendly and really made the stay easy. The location was convenient, with major supermarkets like PAK’nSAVE and Woolworths less than a five-minute drive away, plus plenty of good food and bar spots close by. The room was comfy, clean, and had pretty much everything I needed for my trip. Wi-Fi was reliable and parking was straightforward, which made things even better. Overall, it was a relaxed and hassle-free stay, would definitely again.
Stayed with our family of five. Excellent rooms, nice and clean. Very polite and helpful staff. Highly recommended.
great location, spa suite was lovely, clean, fairly modern, had everything you need. staff very friendly and helpful . will definitely stay here again next time we are in chch. thank you!