I recently dined at The Pavilions Hotel restaurant in the evening, and I have to say the service was absolutely outstanding. Georgia looked after us, and she was incredible from start to finish. She greeted us with a huge, genuine smile that instantly made us feel welcome. Throughout the night, her attention to detail, professionalism, and warm personality really stood out. Nothing was too much trouble, and she made the whole experience feel special. Georgia is a true asset to the team, and I would highly recommend asking for her if you want exceptional service!
Emzilla
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February 14, 2026
Hotel is nice enough, very odd smell in the atrium and stairwell but our room was on the second level and once you got up there the smell was gone, room was OK for what we paid for. The room door doesn't have the automatic close arm on it as most motel/hotel rooms have so each time we opened the door it would slam against the door stop, abit loud and annoying. The lovely lady at reception who checked us in short blonde hair, I didn't ask her name but she was super friendly and warm and gave a smile every time we saw her, can't say the same for other staff but we didn't spend much time around the hotel or restaurant as we were exploring the city during our stay.
Janet Stark
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February 09, 2026
Wheelchair accessible room not very easy to get around. Hubby had to move the bed and help me in and out of the room.
Staff were polite and listened to my issues with the room. They made sure I was ok and provided free meals for us both. Thank you for listening, it was appreciated.
Brendan Gibbs
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January 16, 2026
Great to have cooking facilities in the room we had.
A fidge, microwave, elements and plates etc.
Also great to have the 24/7 room service for small meals/snacks.
We arrived after the restaurant closed and hadn't had dinner.
Food selection for the breakfast was excellent.
Taso Ruha
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January 13, 2026
All travelers—especially those hoping for a pleasant, quiet, and relaxing stay in Christchurch—should avoid this hotel at all costs. The management clearly lacks even the most basic ability (or interest) in running a hotel where guests can actually rest.
Under no circumstances should you book a room facing the swimming pool unless your goal is sleep deprivation. The noise levels are outrageous and relentless, and the hotel makes it abundantly clear that they simply do not care. The hotel manager’s attitude can best be described as: not their problem, not their trip, not their concern.
I travel extensively for work—around 100 nights per year for the past 3–4 years—and I can say without hesitation that this was the worst hotel experience I have ever had. I wouldn’t give it one star if that were an option.
Ironically, even holiday parks and camping sites manage noise control better than this so-called “4-star” hotel. At least in those places, someone steps in after dark to ensure basic courtesy. Here, the duty manager claimed they had “taken action” by politely asking a group of teenage sports teams to be quiet—an effort that was clearly meaningless. The result? A full-blown balcony party, loud music, and continuous offensive language, all clearly audible to our young children.
How this establishment managed to earn a 4-star rating is genuinely baffling. The mindset, service quality, and complete lack of guest care are nowhere near that standard.
To be perfectly clear:
If you’re visiting Christchurch for leisure, don’t book here.
If you’re traveling for business, avoid it.
If you’re here with family, you will regret this decision.
The noise from other guests (teenage sports teams) was unbelievably excessive. I raised this issue with the duty manager—along with several other guests who also complained. The initial response was that we should “expect noise” because the hotel has a swimming pool. Apparently, in their view, a swimming pool justifies chaos.
They also excused the situation by saying, “teens are just being teens,” which made it painfully obvious that they had no intention of enforcing any standards whatsoever. Regardless of who the guests are, a hotel has a responsibility to protect its reputation and ensure a minimum level of comfort for everyone.
To make matters worse, the room transfer arrangement was poorly handled and badly communicated—entirely the hotel’s fault.
If you’re looking for professionalism, accountability, or even basic respect for guests, look elsewhere. This hotel offers none of the above.
Our Address
42 Papanui Road, Merivale, Christchurch 8014, New Zealand
I recently dined at The Pavilions Hotel restaurant in the evening, and I have to say the service was absolutely outstanding. Georgia looked after us, and she was incredible from start to finish. She greeted us with a huge, genuine smile that instantly made us feel welcome. Throughout the night, her attention to detail, professionalism, and warm personality really stood out. Nothing was too much trouble, and she made the whole experience feel special. Georgia is a true asset to the team, and I would highly recommend asking for her if you want exceptional service!
Hotel is nice enough, very odd smell in the atrium and stairwell but our room was on the second level and once you got up there the smell was gone, room was OK for what we paid for. The room door doesn't have the automatic close arm on it as most motel/hotel rooms have so each time we opened the door it would slam against the door stop, abit loud and annoying. The lovely lady at reception who checked us in short blonde hair, I didn't ask her name but she was super friendly and warm and gave a smile every time we saw her, can't say the same for other staff but we didn't spend much time around the hotel or restaurant as we were exploring the city during our stay.
Wheelchair accessible room not very easy to get around. Hubby had to move the bed and help me in and out of the room. Staff were polite and listened to my issues with the room. They made sure I was ok and provided free meals for us both. Thank you for listening, it was appreciated.
Great to have cooking facilities in the room we had. A fidge, microwave, elements and plates etc. Also great to have the 24/7 room service for small meals/snacks. We arrived after the restaurant closed and hadn't had dinner. Food selection for the breakfast was excellent.
All travelers—especially those hoping for a pleasant, quiet, and relaxing stay in Christchurch—should avoid this hotel at all costs. The management clearly lacks even the most basic ability (or interest) in running a hotel where guests can actually rest. Under no circumstances should you book a room facing the swimming pool unless your goal is sleep deprivation. The noise levels are outrageous and relentless, and the hotel makes it abundantly clear that they simply do not care. The hotel manager’s attitude can best be described as: not their problem, not their trip, not their concern. I travel extensively for work—around 100 nights per year for the past 3–4 years—and I can say without hesitation that this was the worst hotel experience I have ever had. I wouldn’t give it one star if that were an option. Ironically, even holiday parks and camping sites manage noise control better than this so-called “4-star” hotel. At least in those places, someone steps in after dark to ensure basic courtesy. Here, the duty manager claimed they had “taken action” by politely asking a group of teenage sports teams to be quiet—an effort that was clearly meaningless. The result? A full-blown balcony party, loud music, and continuous offensive language, all clearly audible to our young children. How this establishment managed to earn a 4-star rating is genuinely baffling. The mindset, service quality, and complete lack of guest care are nowhere near that standard. To be perfectly clear: If you’re visiting Christchurch for leisure, don’t book here. If you’re traveling for business, avoid it. If you’re here with family, you will regret this decision. The noise from other guests (teenage sports teams) was unbelievably excessive. I raised this issue with the duty manager—along with several other guests who also complained. The initial response was that we should “expect noise” because the hotel has a swimming pool. Apparently, in their view, a swimming pool justifies chaos. They also excused the situation by saying, “teens are just being teens,” which made it painfully obvious that they had no intention of enforcing any standards whatsoever. Regardless of who the guests are, a hotel has a responsibility to protect its reputation and ensure a minimum level of comfort for everyone. To make matters worse, the room transfer arrangement was poorly handled and badly communicated—entirely the hotel’s fault. If you’re looking for professionalism, accountability, or even basic respect for guests, look elsewhere. This hotel offers none of the above.