Omega Rental Cars – Christchurch Airport Car Hire
Mustang Park, 158 Orchard Road, Harewood, Christchurch 8051, New ZealandAbout Omega Rental Cars – Christchurch Airport Car Hire
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Mustang Park, 158 Orchard Road, Harewood, Christchurch 8051, New ZealandWe could not load the map for this listing.
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I used this rental company from auckland to wellington and from queenstown to christchurch, everything is smooth and the car healthy is good. The services are great, very fast when you take the car and when dropping the car, everything is fast respond. The price is reasonably good compare with the competitors.
Disappointed with service. Slow and not enough clarity. Booked a car from the airport and returned at the Auckland downtown for after hours return for NZD25 additional fee. Sent an email 2 days before arriving Auckland asking if there is any availability and still got no response from them after flight arrived. So I had to call them after the flight and they said there is a more expensive option available which I took and they said they will have my car ready when I arrive. Picked up by the transit car and arrived at their office. After the check in and I started driving, then I realised the car was not even fully refuelled. Had to go back and waited for another 20 min before they got it refuelled which delayed my initinery. When returning the car at the Auckland downtown carpark after operation hours, there is simply no signage or direction inside to show the designated parking slot and the info was not mentioned in their booking contract either, had to search the whole car park which is like 7-8 floors 2 times, tried to call them and no one picked up after ops hours and had to call the carpark for further instruction which it wasted 30 min of me. Besides, after parking, there is no key drop box either and I had to returned the car key from the hotel back to their office in the morning which again wasted my 45 min. Everything would have been a lot better if they have took their job and communication more seriously instead of wasting customers' time.
Return my car here! Staff were very friendly specially Calvin! Great sense of humor! Process was very easy and quick! My car did really well during my visit!
Our choice of car, and car rental company, for our first New Zealand road trip spanning 2,600km in 15 days. 🔑 the collection process was simple even though it was after hours collection, we made the call via the free airport phone and got to the shuttle within minutes, and was ferried to the parking lot by a friendly driver. Keys handed to us after he verified my driving license and we found the car in the lot easily based on his instructions. 📱given that we don’t drive in our home country, we had issues connecting to Apple Carplay, and even bought a cable to try to improve the process but to no avail, which we returned to Omega office the next day to get it sorted. However, their first response was that there’s no guarantee of that in the booking and after failing to get it fixed, we had to make do with using our phone for navigation - slight bummer but luckily the phone is able to sit in the holder easily. We did also ask for a change of car to one that has a working Apple Carplay and they rejected it (though understandable since we had insurance coverage and might be troublesome to do), but their reason was that it was fully booked out which is definitely a lie, seeing that there’s the same amount of cars there on the day of collection and return. I did book this newer Yaris but smaller variant with expectations of using Apple Carplay though, so definitely knocking a point off there. 🚗 that said, the car drove well throughout the trip without any issues, it did get slightly wobbly and unstable when faced with high winds at high speeds - nothing a slower drive couldn’t manage 💵 it costed slightly under $800 with full excess and the late collection fee (which i thought was rather atrocious at $46 to collect past office hours), but all things considered was rather affordable at no more than $60 a day. 🛫 the return process was swift and we reached the airport within 20 minutes of arriving at the office Given that there’s a lot of options for car rentals out there, and that we often get upgraded to a better car with better functionalities, i would probably sit this out during our next trip.
Went with Omega as it was the only service that had a car available in advance for pickup in Christchurch, dropoff in Queenstown. Placed an order/request for a car well in advance (>2 months). Positives: Lovely staff, good price, and we were able to have a car! Quick and easy dropoff. Negatives: You have to shuttle from the airport for Omega. Our car wasn't available a la Seinfeld (?), but they did give us a 'backup car'. Key fob battery died 2 days in. The 'needs maintenance' sign in the car flashed from the moment we picked it up. Car was a bit of a beater.