Phone call with Joseph today who was extremely helpful, helped find availability in the jacket I was after, provided alternatives and recommendations. Really great customer service.
Travis See Toh
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November 14, 2025
Staff was extremely rude. Came into the store just 10 mins ago and requested to look at a bag hanging up out of reach. Staff told me it’s just a different colour before I insisted on taking a closer look. Staff then proceeded to chuck the bags at me. When I requested for a new one because of the stain they just stated it’s the only one they have, not even trying to check. Still had the gall of asking me if I wanted the bag with a stain as I left the store. Terrible customer experience! Please do not patronise, I had an amazing experience at other outlets but this is a first.
Chelsea Workman
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November 15, 2025
Awesome team here. So helpful and knowledgeable when I was trying to find a bag. Store in great condition. Very happy with my purchase. Friendly staff. 10/10 customer experience. Will be back!!
Wesley ST
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November 14, 2025
Sales lady was very rude to another customer. The customer requested to see a bag from a higher rack, but the sale lady just commented that the only difference was the colour. When the customer insisted to see the other colour, the sales lady then reluctantly took down the bag and threw it at the customer. This was a great shock as we thought the people here are friendly and helpful.
This happend on 14 Nov 2025 around 1300-1400h.
After seeing other reviews. The Macpac company should do something about it.
K K See Toh
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November 14, 2025
I never see such rude staff before. I had the intent to buy stuff but the service was so bad that I'm not buying anything from this store ever again. I would strongly encourage anyone who want to go to this store. Give it a pass or you will definitely have a bad shopping experience.
Our Address
710 Colombo Street, Christchurch Central City, Christchurch 8011, New Zealand
Phone call with Joseph today who was extremely helpful, helped find availability in the jacket I was after, provided alternatives and recommendations. Really great customer service.
Staff was extremely rude. Came into the store just 10 mins ago and requested to look at a bag hanging up out of reach. Staff told me it’s just a different colour before I insisted on taking a closer look. Staff then proceeded to chuck the bags at me. When I requested for a new one because of the stain they just stated it’s the only one they have, not even trying to check. Still had the gall of asking me if I wanted the bag with a stain as I left the store. Terrible customer experience! Please do not patronise, I had an amazing experience at other outlets but this is a first.
Awesome team here. So helpful and knowledgeable when I was trying to find a bag. Store in great condition. Very happy with my purchase. Friendly staff. 10/10 customer experience. Will be back!!
Sales lady was very rude to another customer. The customer requested to see a bag from a higher rack, but the sale lady just commented that the only difference was the colour. When the customer insisted to see the other colour, the sales lady then reluctantly took down the bag and threw it at the customer. This was a great shock as we thought the people here are friendly and helpful. This happend on 14 Nov 2025 around 1300-1400h. After seeing other reviews. The Macpac company should do something about it.
I never see such rude staff before. I had the intent to buy stuff but the service was so bad that I'm not buying anything from this store ever again. I would strongly encourage anyone who want to go to this store. Give it a pass or you will definitely have a bad shopping experience.