Life Pharmacy Riccarton

aleeya shahrakbah

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June 20, 2026

francie/francine (not sure sorry 😞) stationed at cliniques products was really helpful in helping me find some lip products today (20/06)! she was very understanding and patient with me when i was in a rush xx ended up leaving very happy (and in time!) with two good quality lippies, a clinique lip oil and revlon’s colorstay limitless matte lipstick, under 100 x

Tiggy Winkle

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June 17, 2026

Not great customer service today at Life Pharmacy in Westfield. My daughter and I were in the store for around 20 minutes and not one of the four assistants acknowledged us.I eventually found what we needed and went to the counter, where two staff members were standing. One rolled her eyes and walked away, and the other questioned my purchase by commenting that the makeup base was ‘very white’ which clearly I was aware of, it's a product that they stock so clearly you would think it is made to be bought by someone? I explained twice that the product wasn’t for me and that this was exactly what I wanted to buy, but she continued to comment on the colour as if I didn’t know what I was purchasing.The whole interaction felt judgmental, unhelpful, and unfriendly. It’s disappointing to be treated like that, especially after receiving no assistance the entire time we were in the store.

Pete Perrim

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June 19, 2026

I purchased a pair of glasses that fell apart after 4 days. No, I didn’t ask for or keep the receipt but then again why would you? If you’re purchasing from a known brand like Life Pharmacy you would expect better quality products. It’s a massive hassle to drive all the way back to that mall to exchange, I just wish these guys sold better quality products, not the junk that they pawned off to me.

Destiny Martin

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February 21, 2026

Incredibly disappointed in the Chanel section. The pricing was misleading, as they had a discount on one of the products for $160 but did not specify it was for the one product and not all by the YSL range. Despite the discount not stating it was only for the one perfume and not the lot. I ended up paying double and didn’t notice until I checked my account. Went back to clear up the misunderstanding as I remember telling her how $160 was a great deal and they told me I could not refund. I should also mention she never corrected me and was heavily misleading in her sale, intentionally making the perfume I was looking at cost $160 and not $345. I checked their online refund policy, which is different to their policy that is printed on the receipt and it says I can refund in 7 days so long as the product remains unopened and undamaged. It was both untouched nor used. To the lady who would not refund me you were incredibly rude and dismissive of my concern. You were so mean for no reason. I was not disrespectful in my questioning, just seemed like you did not want me to take back a purchase that would effect commission.

Judith Matthews

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June 14, 2026

Dreadful service on a Sunday. I went to buy an eye liner but nobody frm the brand available. Another consultant tried to sell me a lip liner in error. Another assistant was demeaning, told me it was limited (it isn’t) and nobody would buy a colour like that. I was looking for new skincare and met total indifference. Nobody approached me to help do I left. No wonder people buy online