I am writing to share my disappointing experience at the Kathmandu Northlands Mall store in Christchurch. I visited the store and was met with a level of customer service that was frankly unacceptable. The front desk staff member I interacted with was incredibly rude and seemed to go out of her way to be unhelpful. Her demeanor was not just unaccommodating but also quite apathetic. It's truly disappointing when a brand you like is let down by the in-store experience. I hope this is an isolated incident and that better training can be provided to staff on basic customer interaction and respect. It's a shame to have such a negative encounter in a store I used to enjoy visiting. I would off given 0 star but unfortunately I had to give 1star
Mayur Thummar
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June 14, 2025
Kathmandu’s good shop but one of the lady staff has to respect customers. She was being with us very rudely n ordering to us to hang a jacket, while we buying a jacket.
Not coming again this store, specially with this kind of staff.
Murray Quartly
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July 15, 2019
Kathmandu is a good shop as they have a good variety with their product range, having purchased some products off them from time to time.
I have only taken an outside photo because staff advised me I had to go through head office in Auckland. So with respect to their advice interior store photos are not taken.
This although disappointing is understandable.
Nonetheless I am happy to review the rating if contacted.
Anja Luecht
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June 01, 2024
Absolutely lovely staff - both ladies were very welcoming and helpful and helped me getting the right product. Very happy with my Goretex jacket. Keep up the great work 👍
Tŕicia Hird
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August 06, 2024
I was blown away. I had a pair of trousers I'd bought in May that had rubbed. I took them back to show them and they replaced them. Fantastic!!
Our Address
Shop 040 Northlands Mall, 55 Main North Road, Papanui, Christchurch 8052, New Zealand
I am writing to share my disappointing experience at the Kathmandu Northlands Mall store in Christchurch. I visited the store and was met with a level of customer service that was frankly unacceptable. The front desk staff member I interacted with was incredibly rude and seemed to go out of her way to be unhelpful. Her demeanor was not just unaccommodating but also quite apathetic. It's truly disappointing when a brand you like is let down by the in-store experience. I hope this is an isolated incident and that better training can be provided to staff on basic customer interaction and respect. It's a shame to have such a negative encounter in a store I used to enjoy visiting. I would off given 0 star but unfortunately I had to give 1star
Kathmandu’s good shop but one of the lady staff has to respect customers. She was being with us very rudely n ordering to us to hang a jacket, while we buying a jacket. Not coming again this store, specially with this kind of staff.
Kathmandu is a good shop as they have a good variety with their product range, having purchased some products off them from time to time. I have only taken an outside photo because staff advised me I had to go through head office in Auckland. So with respect to their advice interior store photos are not taken. This although disappointing is understandable. Nonetheless I am happy to review the rating if contacted.
Absolutely lovely staff - both ladies were very welcoming and helpful and helped me getting the right product. Very happy with my Goretex jacket. Keep up the great work 👍
I was blown away. I had a pair of trousers I'd bought in May that had rubbed. I took them back to show them and they replaced them. Fantastic!!