Been to Jones Road a few times. As well as 1 other mechanic in Rolleston. They have performed the best by far. Upfront about costs, quotes, speed of work done was great and Loaner cars available.
Usually It's no hassles. But I have had a few issues and few mistakes happen, some in their control some out of their control. It was met with nothing short or professionalism kindness and culpability. "they made it right" and that's something that's hard to come by nowadays. I'd reccomend them to anyone.
Disclaimer: This review is based on the current staff and practices of 2025. I'd say it's valid for 2 years. Beyond that people and companies can change for better or worse. Beyond 2027 I'd encourage reading more recent reviews.
Steve n Nick
-
March 03, 2026
I have been a staunch Jones Road supporter recommending them to friends etc for at least 4 years. Today the bubble burst when I got told they could not change the transmission oil in my car. I only found out because I had been going there for so long and noticed that the transmission oil had never been changed. It needs changed. Then they told me today they checked it and it was fine. And now they are saying that it needs to go back to a dealer. Going to a dealer is OK but wouldn't a professional organisation be upfront about that right at the start. What's the point of checking when 1 The check is a cursory check and 2 Cant do anything about it if it needs attention. That is 3 cars that wont be going back to Jones Road Auto.
Philip D Herbert
-
February 01, 2026
Excellent service Mandy, sorry didn't get other girls name both go to the top of the costumes service table wof guy to thanks phil
Rajesh Thakkar
-
November 27, 2025
Please avoid that place as they tend to be quite pricey. The service quality is not up to par, and the staff can be rather impolite. They only perform basic car maintenance tasks like oil changes, yet they charged me $380 for it. The labor costs are exorbitant, as they hire workers from Ford, Audi, BMW, Toyota, Nissan and VW factories.
Jenny Stygall
-
September 08, 2025
Second time we've been to Jones Road Auto and been impressed. Fixed our brake light and got a WOF for $80 today. Staff are friendly and knowledgeable. Thanks again guys for a great job. Much appreciated :)
Been to Jones Road a few times. As well as 1 other mechanic in Rolleston. They have performed the best by far. Upfront about costs, quotes, speed of work done was great and Loaner cars available. Usually It's no hassles. But I have had a few issues and few mistakes happen, some in their control some out of their control. It was met with nothing short or professionalism kindness and culpability. "they made it right" and that's something that's hard to come by nowadays. I'd reccomend them to anyone. Disclaimer: This review is based on the current staff and practices of 2025. I'd say it's valid for 2 years. Beyond that people and companies can change for better or worse. Beyond 2027 I'd encourage reading more recent reviews.
I have been a staunch Jones Road supporter recommending them to friends etc for at least 4 years. Today the bubble burst when I got told they could not change the transmission oil in my car. I only found out because I had been going there for so long and noticed that the transmission oil had never been changed. It needs changed. Then they told me today they checked it and it was fine. And now they are saying that it needs to go back to a dealer. Going to a dealer is OK but wouldn't a professional organisation be upfront about that right at the start. What's the point of checking when 1 The check is a cursory check and 2 Cant do anything about it if it needs attention. That is 3 cars that wont be going back to Jones Road Auto.
Excellent service Mandy, sorry didn't get other girls name both go to the top of the costumes service table wof guy to thanks phil
Please avoid that place as they tend to be quite pricey. The service quality is not up to par, and the staff can be rather impolite. They only perform basic car maintenance tasks like oil changes, yet they charged me $380 for it. The labor costs are exorbitant, as they hire workers from Ford, Audi, BMW, Toyota, Nissan and VW factories.
Second time we've been to Jones Road Auto and been impressed. Fixed our brake light and got a WOF for $80 today. Staff are friendly and knowledgeable. Thanks again guys for a great job. Much appreciated :)