Their products are good, but the service from the staff was disappointing. They didn't say hello and what I heard from them was just "$25. Thank you. " That's it.
We noticed a clear difference in their attitude when we visited with Japanese friends compared to when I went by myself.
We often visit their other branch and the staff there are always polite, so this experience at this branch was quite surprising and sad.
Thomas Martin
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January 15, 2026
friendly staff and good stock, music was like cutting in and out one time i was there which ruined the vibe a lil? maybe try fix that.
i like coming here for the like dark ghana icecream but now its not there? would be cool if it was always there.
Eugene Yan
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August 29, 2025
I messed up and bought the wrong hair dye. When I realized and went back to the store to exchange it, they showed me this wonky sign saying they've got a no-refund policy, so they totally said no and no exchange it either.
This is the first time I've come across something like this in NZ. Gotta be careful when shopping!!!’
Leyla Momo
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December 29, 2025
I rushed into the store to buy a small item before closing time, but the two female staff members were rude and unwilling to help me find the right product. I understand the store was about to close, but my purchase would have been very quick. Their attitude made it clear they didn’t want to assist me and just wanted me to leave. I wasn’t given a chance to speak and was simply told the till was closed, making me feel unwelcome.
I left the store and checked my phone—it was only two minutes past 6. I’ve always believed Japanese customer service is among the best, but this experience was very disappointing. I shop at this store often, even though it’s more expensive than other Asian stores, because of its convenient location. However, after this experience, I’ll choose the Asian stores near Church Corner instead, where the service is much friendlier.
Xin Wen Tee
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July 17, 2023
They have lots of stuff selling. Especially like the department selling past best date, which is considering cheaper than normal price, for those who don't really care about the date can buy it. They have lots of stuff like snacks, frozen food, seasoning sauce, japanese rice wine and some stationary or daily use products. They even sell ceramic plate and bowl with only 3 dollars. Will definitely come back again.
Their products are good, but the service from the staff was disappointing. They didn't say hello and what I heard from them was just "$25. Thank you. " That's it. We noticed a clear difference in their attitude when we visited with Japanese friends compared to when I went by myself. We often visit their other branch and the staff there are always polite, so this experience at this branch was quite surprising and sad.
friendly staff and good stock, music was like cutting in and out one time i was there which ruined the vibe a lil? maybe try fix that. i like coming here for the like dark ghana icecream but now its not there? would be cool if it was always there.
I messed up and bought the wrong hair dye. When I realized and went back to the store to exchange it, they showed me this wonky sign saying they've got a no-refund policy, so they totally said no and no exchange it either. This is the first time I've come across something like this in NZ. Gotta be careful when shopping!!!’
I rushed into the store to buy a small item before closing time, but the two female staff members were rude and unwilling to help me find the right product. I understand the store was about to close, but my purchase would have been very quick. Their attitude made it clear they didn’t want to assist me and just wanted me to leave. I wasn’t given a chance to speak and was simply told the till was closed, making me feel unwelcome. I left the store and checked my phone—it was only two minutes past 6. I’ve always believed Japanese customer service is among the best, but this experience was very disappointing. I shop at this store often, even though it’s more expensive than other Asian stores, because of its convenient location. However, after this experience, I’ll choose the Asian stores near Church Corner instead, where the service is much friendlier.
They have lots of stuff selling. Especially like the department selling past best date, which is considering cheaper than normal price, for those who don't really care about the date can buy it. They have lots of stuff like snacks, frozen food, seasoning sauce, japanese rice wine and some stationary or daily use products. They even sell ceramic plate and bowl with only 3 dollars. Will definitely come back again.