Bought sketchers open walking sandals.
Product wonderful.
Lady who served me lovely
Price excellent!
Carol Fan
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November 05, 2023
Terrible customer service. The mall was busy on a rainy Sunday morning, but It was quiet at the Hannahs Westfield store. At the time when I entered the store, there was no other customers. Two asian- looking shop assistants were talking to each other but neither of them greeted to me, nor having intention to service me.. When I was about to walk out, an European-looking lady walked in and one of the shop assistants immediately greeted to that customer and started introducing the promotion the store was running. Shame on the shop assistants, only willing to provide service to "European-looking" customers though they are non- European themselves..
Emma Hill
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January 19, 2020
Best service. No pushy sales staff but attentive and helpful when it came to trying on and buying. Complimentary products (leather cream) recommended at point of sale weren't expensive and were relevant to shoe purchase. Again, best service from all the shoe places I'd been to on that day.
Claudia Goldblatt
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June 18, 2022
Unhappy customer. I went yesterday and tried on $350 boots. Lynley was helpful, however, I asked her if there was any discount available and she said no. Unfortunately I had to rush away as my baby was crying.
Went online an hour later and boots were $300, and there’s a voucher for 20% discount on all full priced items. If Lynley had advised me of the voucher, I could’ve got the correct size (only smaller size available today) for a cheaper price ($280) without having to come back the following day.
When I asked Emma (manager) today she was unhelpful and her overly fake friendliness was revolting. I also asked her to ensure her mask covered her nose (which it didn’t the whole time I was in the store) and she just kept it as it was.
$300 is a big amount for me to spend and I’m disappointed at the service I received. If hush puppies were stocked anywhere else I would’ve bought them elsewhere.
Neal Springs
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December 14, 2023
Have just returned home from a full day of Christmas shopping at Westfield Mall. I found that most of the stores I visited were lacking in customer service EXCEPT Hannah's shoes. I went in to look around and was greeted kindly and most professionally by a lady named Mendy. Mendy took the time to enquire as to what type of footwear I was shopping for and explained the various speacials they had on sale in those types of shoes. Mendy helped me with selecting the correct size of each style of shoe I was seeking as gifts for this Christmas. Mendy's Smiles and Courteous service exceeded my expectations and made me very Thankful that I selected Hannah's for my shoe purchases this Christmas. I will ALWAYS select Hannah's in Westfield Mall as my 1st choice. Thank you Mendy 😊 YOU made my Holiday shopping easy and enjoyable!!!
Our Address
66/129 Riccarton Road, Riccarton, Christchurch 8041, New Zealand
Bought sketchers open walking sandals. Product wonderful. Lady who served me lovely Price excellent!
Terrible customer service. The mall was busy on a rainy Sunday morning, but It was quiet at the Hannahs Westfield store. At the time when I entered the store, there was no other customers. Two asian- looking shop assistants were talking to each other but neither of them greeted to me, nor having intention to service me.. When I was about to walk out, an European-looking lady walked in and one of the shop assistants immediately greeted to that customer and started introducing the promotion the store was running. Shame on the shop assistants, only willing to provide service to "European-looking" customers though they are non- European themselves..
Best service. No pushy sales staff but attentive and helpful when it came to trying on and buying. Complimentary products (leather cream) recommended at point of sale weren't expensive and were relevant to shoe purchase. Again, best service from all the shoe places I'd been to on that day.
Unhappy customer. I went yesterday and tried on $350 boots. Lynley was helpful, however, I asked her if there was any discount available and she said no. Unfortunately I had to rush away as my baby was crying. Went online an hour later and boots were $300, and there’s a voucher for 20% discount on all full priced items. If Lynley had advised me of the voucher, I could’ve got the correct size (only smaller size available today) for a cheaper price ($280) without having to come back the following day. When I asked Emma (manager) today she was unhelpful and her overly fake friendliness was revolting. I also asked her to ensure her mask covered her nose (which it didn’t the whole time I was in the store) and she just kept it as it was. $300 is a big amount for me to spend and I’m disappointed at the service I received. If hush puppies were stocked anywhere else I would’ve bought them elsewhere.
Have just returned home from a full day of Christmas shopping at Westfield Mall. I found that most of the stores I visited were lacking in customer service EXCEPT Hannah's shoes. I went in to look around and was greeted kindly and most professionally by a lady named Mendy. Mendy took the time to enquire as to what type of footwear I was shopping for and explained the various speacials they had on sale in those types of shoes. Mendy helped me with selecting the correct size of each style of shoe I was seeking as gifts for this Christmas. Mendy's Smiles and Courteous service exceeded my expectations and made me very Thankful that I selected Hannah's for my shoe purchases this Christmas. I will ALWAYS select Hannah's in Westfield Mall as my 1st choice. Thank you Mendy 😊 YOU made my Holiday shopping easy and enjoyable!!!