About Foleys Plumbing & Electrical Christchurch
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3/16 Stark Drive, Wigram, Christchurch 8042, New Zealand
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My mother Corrina has asked me to write this review (she left you a 5 star review 6 years ago). She thanks you again for such fantastic service. The apprentice who attended and carried out the work is a credit to your company, he was very professional and provided quality service. The admin person she dealt with today is very kind and does a great job also. We would recommend Foleys to everyone. Thank you!
A less than satisfactory service and a poor result. The workers appeared to lack the knowledge necessary to fix the problem, they didn't have the required tools, they borrowed my garden hose because they had none of their own and offered only a limited solution. They arrived poorly equipped, they didn't identify the extent problem offering only a temporary fix and left to their own devices I suspect they would have made the situation worse. Eventually I needed more assistance than they could provide because the job was bigger than they were able to handle.
I called Foleys at 10am today about a faulty hot water cylinder and 4 hours later it was fixed! We had both an electrician and a plumber come by and fix up the problem in record time. Not only that but their customer service was exceptional, the lady I spoke on the phone with was incredibly helpful and ran me through what might be required and how long things might take. I would absolutely recommend Foleys! 5 stars, outstanding service!
I have just sent this email to Foleys. I have just left my house with two strangers employed by your company. I made it perfectly clear in an email that I would NOT be at home between 9 and 3 today, when I accepted your quotation to install a new hot water cylinder. I also said that I would be teaching and not available by phone. These two men turned up to install the cylinder just as I was about to leave my house. I am therefore unable to show them where to put the fridge when they remove it, and had to rush about showing them a few things before I left. Their van was parked in front of my garage and I was almost late for my teaching stint this morning. This is unacceptable. What is the point of my telling you when I will be available when you just ignore me. Futhermore, when I rang up I was assured that I would be notified as to when the workmen would arrive. Sincerely Moyra Sweetnam
Foley’s staff were amazing. From the office staff who took my call, to Rob and Justin who came out. Rob and Justin were polite, friendly and did awesome job. Would recommend Foley’s and will be using them again if the need arises.