Europcar Christchurch Airport
International Terminal Arrivals Area 1225 CHRISTCHURCH, Durey Road, Harewood, Christchurch 8053, New ZealandAbout Europcar Christchurch Airport
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International Terminal Arrivals Area 1225 CHRISTCHURCH, Durey Road, Harewood, Christchurch 8053, New ZealandWe could not load the map for this listing.
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Always my number 1 choice when renting a car in New Zealand, and their services never fail me! Arrived past midnight, and yet welcomed with a very warm, friendly smile and service from Naina, the staff on duty last night. She explained everything clearly and handing in the car key in no time, not like most rental providers. Kudos to Naina! This kind of service is one of several reasons why I choose Europcar again and again! For the car itself, rest assure, Europcar almost always provides new car with low mileage. In my case, I even got BRAND NEW car, what a treat! Car was in great condition, super clean, and very easy to navigate. As it is brand new, all latest feature such as airplay, maps, bluetooth etc are provided and functioning well. I hope Europcar Christchurch Team continue to provide great service!
Staff members were nice and polite during collection. They highlight much smaller scuff marks with paint loss on the passenger side of the car to me. So I assume a minor dent on the driver door might be considered negligible. After I returned the car on my flight home I suddenly receive an email about me damaging the car. Apparently there was a large dent on the driver door as stated in the incident report. Thank God I had video and photo of the vehicle before driving off on the day of the collection. So how can such a LARGE dent as stated in the incident report be missed during the last return. Or did they also pull the same stunt on the previous customer as well. They intentionally highlight some damage so you assume that staff had already thoroughly check the vehicle. Then if you didn't personally check the vehicle before driving off then you are in a for a big shock at the end of the trip. Overall the Car was a great drive. I had a great time in New Zealand. I am particularly upset because I even washed and vacuum the interior of the car before I returned it. So this truly was the only blemish of the whole trip. If you have good insurance and are sure that you can spot all the damage on the vehicle by all means use them. I am giving one star because only bad reviews get read. And I want to share my experience so nobody gets caught off guard. Just word of advice regardless of the rental company. Always take a pre and post trip video. And also a picture of the fuel gauge before returning the vehicle. Do your own due diligence because these incidents seem to happen more frequently to different companies in different countries and cities.
My first rental with Europcar will be my last. A short one-day rental (collected in the morning returned mid-afternoon) has turned into a $1300 nightmare. I collected a Subaru Outback from Christchurch airport (not the car I booked, but fine). After a uneventful day going to a couple of meeting around the CBD I returned the vehicle to the airport, where no one was in the return lot to inspect the return. I dropped the keys at the desk and confirmed no damage. A few days later I received an unexpected email from Europcar Claims alerting me to "damage" that had been incurred during my rental period. The supplied images showed a dramatically circled paint scuff on the passenger-side fender -- damage I would barely blink at on my own vehicle, but might consider a little buffing to get rid of it. I asked for photos of the vehicle prior to my rental, but was told there were none because "Europcar only photograph the vehicle when new damage is detected on it" -- I'm not sure how they know it's new without pre-rental photos. I was later provided with an assessment totally more than $1000 for the repair, which seems to entail removing and repainting at least two panels of the car. With processing fees and compensation for rental unavailability the total is nearly $1,300. For a paint scuff that seems to be barely a couple of centimetres long, that I don't think I caused (or that happened during my rental period) and which I'm sure could be addressed with less than a full repaint of multiple panels. The rental return details for my rental show that it was driven 158km during my rental period, well more than the ~35km I drove in total, which has me questioning the return process overall, but this has not been addressed by their claims department in responding to my dispute. I will never rent from Europcar again. This is the worst rental experience I've had in many cities across multiple countries.
Here’s a polished Google review you can post: ⭐⭐⭐⭐⭐ I had an excellent experience with Europcar Christchurch Airport. The entire rental process was smooth, quick, and hassle-free, and the vehicle was clean, well-maintained, and exactly as booked. A special thank you to Abdul Mateen at the reception. He went above and beyond to help me with my booking. He was incredibly kind, helpful, patient, and polite throughout the process. His professionalism and warm customer service made a great first impression and truly enhanced my experience. I highly recommend Europcar Christchurch Airport, especially if you’re fortunate enough to be assisted by Abdul Mateen. Thank you for making my journey so easy and pleasant!
The car they provided was a major reason why my New Zealand trip was so wonderful. I had rented a car from this company for six days. They made everything very easy for me. Moreover, as soon as I landed at the airport, they immediately called me and provided me with the car I needed – a brand new car in excellent condition. The management staff explained everything very clearly and cooperated with us, telling us to kindly take the car. The car I was given provided good fuel efficiency.