Cycleways has been great every time I have visited. Matt fixed my brake cable for me with no notice in the minutes before closing time! Saved me a lot of angst before an upcoming service. Excellent service thanks!
Kirsty Horgan
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December 18, 2025
This post is regarding an incident on 22 Nov 2025. This is such a disappointing one to make. My son and I had loved Cycleways. We went into pick up my son's bike which had a lot of work done, nearly $2000 worth. The whole process had been quite messy due to a booking error at the outset, at the time I took my son in so he could outline what needed doing as bikes are not my thing at all. It didn't get booked somehow. No problem they worked hard to fit it in which i appreciated. I took it in before booking to try and get a breakdown of pricing and go through what needed doing. All fine. Once dropped off I got a phone call to ask if I thought the bike needed a new cassette or just a tune up would do. I don't really know so go with what the mechanic says will work and be cheaper. Phone call in next day or so to say tune up didn't work as well as he thought for some mechanical reason and it wasn't changing smoothly did I want to go for replacement? I'm not sure and say I'll talk to my son and call back. We decide to go ahead with new cassette so I call back and say go for replacement. At this point the mechanic tells me the cassette will take a few days to arrive and the bike is rideable so we can take it for the weekend, this was Thursday. I was thrilled as it meant I didn't have a grumpy teen at home all weekend and didn't expect to have it. Drop it in on Monday morning no problem. Get a call on Wed to pick up. This is the nasty part. We are waiting at counter for shop assistant to go grab bike when the owner storms over to us and barks at us that the bike should never have left the shop. We were floored. I reply saying someone told us we could have it for the weekend. NO!!!! Didn't happen he shouts at us. We are stunned. I ask him why he is talking to us like this and try to give a detailed description of what happened. Talking like what he growls at me. At this stage I'm getting upset. I feel like I'm going to cry I say. He then scoffs and rolls his eyes at me. Nasty!!! I start to cry. My son is furious and I'm a mess. Eventually we leave paying the bill with me unable to stop crying, it was awful. My son did go back in and talk to the guys that work there which I appreciated. Lovely brave emotionally regulated 15 year old. Just saying. The owners behavior was disgraceful and I would reccomend people beware of him. What my son and I experienced was an angry vicious attack for no reason. A Bully in every sense of the word. So disappointing.
Michelle Ward
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August 20, 2025
Anton was just fantastic - great Bike handover, went through all the details with me while I asked a gazillion questions. Thanks so much to all the team at Cycleways.
Richard Harding
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January 31, 2026
Best bike shop I've been to in a long time. They seem to have a good team that is helpful and knowledgeable, and a great range.
Karsten
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August 27, 2025
About a month ago I purchased a hardtail hybrid ebike with Cycleways and am very happy with it. Ed took all the time needed to explain and adjust the bike for me. However, a week later it didn't feel exactly the right frame, Matt ordered the next size up
(no extra charge) and Ed went through the dialing in process again. After swapping over to the larger size, it fits perfectly and I am enjoying it. Anton did a thorough handover and I greatly apreciate the patience, knowledge and expertise Matt & his team have to make a customer feel welcomed. I can highly recommend Cycleways.
Our Address
1 Garlands Road, Woolston, Christchurch 8023, New Zealand
Cycleways has been great every time I have visited. Matt fixed my brake cable for me with no notice in the minutes before closing time! Saved me a lot of angst before an upcoming service. Excellent service thanks!
This post is regarding an incident on 22 Nov 2025. This is such a disappointing one to make. My son and I had loved Cycleways. We went into pick up my son's bike which had a lot of work done, nearly $2000 worth. The whole process had been quite messy due to a booking error at the outset, at the time I took my son in so he could outline what needed doing as bikes are not my thing at all. It didn't get booked somehow. No problem they worked hard to fit it in which i appreciated. I took it in before booking to try and get a breakdown of pricing and go through what needed doing. All fine. Once dropped off I got a phone call to ask if I thought the bike needed a new cassette or just a tune up would do. I don't really know so go with what the mechanic says will work and be cheaper. Phone call in next day or so to say tune up didn't work as well as he thought for some mechanical reason and it wasn't changing smoothly did I want to go for replacement? I'm not sure and say I'll talk to my son and call back. We decide to go ahead with new cassette so I call back and say go for replacement. At this point the mechanic tells me the cassette will take a few days to arrive and the bike is rideable so we can take it for the weekend, this was Thursday. I was thrilled as it meant I didn't have a grumpy teen at home all weekend and didn't expect to have it. Drop it in on Monday morning no problem. Get a call on Wed to pick up. This is the nasty part. We are waiting at counter for shop assistant to go grab bike when the owner storms over to us and barks at us that the bike should never have left the shop. We were floored. I reply saying someone told us we could have it for the weekend. NO!!!! Didn't happen he shouts at us. We are stunned. I ask him why he is talking to us like this and try to give a detailed description of what happened. Talking like what he growls at me. At this stage I'm getting upset. I feel like I'm going to cry I say. He then scoffs and rolls his eyes at me. Nasty!!! I start to cry. My son is furious and I'm a mess. Eventually we leave paying the bill with me unable to stop crying, it was awful. My son did go back in and talk to the guys that work there which I appreciated. Lovely brave emotionally regulated 15 year old. Just saying. The owners behavior was disgraceful and I would reccomend people beware of him. What my son and I experienced was an angry vicious attack for no reason. A Bully in every sense of the word. So disappointing.
Anton was just fantastic - great Bike handover, went through all the details with me while I asked a gazillion questions. Thanks so much to all the team at Cycleways.
Best bike shop I've been to in a long time. They seem to have a good team that is helpful and knowledgeable, and a great range.
About a month ago I purchased a hardtail hybrid ebike with Cycleways and am very happy with it. Ed took all the time needed to explain and adjust the bike for me. However, a week later it didn't feel exactly the right frame, Matt ordered the next size up (no extra charge) and Ed went through the dialing in process again. After swapping over to the larger size, it fits perfectly and I am enjoying it. Anton did a thorough handover and I greatly apreciate the patience, knowledge and expertise Matt & his team have to make a customer feel welcomed. I can highly recommend Cycleways.