Cycleways

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April 04, 2026

Purchased an electric mountain bike last month for the trails in Hanmer Springs and I was really impressed with Cycleways from start to finish. Extremely friendly and helpful staff and got a good deal on a Specialized Turbo Levo. The team then spent over an hour setting up the bike for me in store, making sure I knew how everything worked. I've been out riding more in the past couple of weeks than in the last 10 years. Thanks guys.

Becky Clarke

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March 17, 2026

The team at Cycleways are super awesome and happy to help with any budget. They helped me pick out my POC helmet which I have been saving for and was anxious about spending a bit more than I normally do on it but they helped me feel confident with my purchase and sweetened the price a bit! They have so much in stock and great sale on too. Thanks guys I will be back!

AJ

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March 22, 2026

We had amazing service from Teo when buying a helmet for my 4 year old son. He was engaging with my son and made it such a great experience. Also very knowledgeable and helped get the helmet I preferred over the line with my son in a fun way. Thank you!

Matthew Kenny

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March 23, 2026

Overall I've had great experiences when talking with Ed, Matt and Anton during the times that I've gone into the shop. I've been blown away with the customer service I've received on multiple occasions for getting a new helmet and a sick new bike for the bike park. It has that nice vibe of a bike shop owned and run by folks who are in it for the love of the sport.

Kirsty Horgan

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December 18, 2025

This post is regarding an incident on 22 Nov 2025. This is such a disappointing one to make. My son and I had loved Cycleways. We went into pick up my son's bike which had a lot of work done, nearly $2000 worth. The whole process had been quite messy due to a booking error at the outset, at the time I took my son in so he could outline what needed doing as bikes are not my thing at all. It didn't get booked somehow. No problem they worked hard to fit it in which i appreciated. I took it in before booking to try and get a breakdown of pricing and go through what needed doing. All fine. Once dropped off I got a phone call to ask if I thought the bike needed a new cassette or just a tune up would do. I don't really know so go with what the mechanic says will work and be cheaper. Phone call in next day or so to say tune up didn't work as well as he thought for some mechanical reason and it wasn't changing smoothly did I want to go for replacement? I'm not sure and say I'll talk to my son and call back. We decide to go ahead with new cassette so I call back and say go for replacement. At this point the mechanic tells me the cassette will take a few days to arrive and the bike is rideable so we can take it for the weekend, this was Thursday. I was thrilled as it meant I didn't have a grumpy teen at home all weekend and didn't expect to have it. Drop it in on Monday morning no problem. Get a call on Wed to pick up. This is the nasty part. We are waiting at counter for shop assistant to go grab bike when the owner storms over to us and barks at us that the bike should never have left the shop. We were floored. I reply saying someone told us we could have it for the weekend. NO!!!! Didn't happen he shouts at us. We are stunned. I ask him why he is talking to us like this and try to give a detailed description of what happened. Talking like what he growls at me. At this stage I'm getting upset. I feel like I'm going to cry I say. He then scoffs and rolls his eyes at me. Nasty!!! I start to cry. My son is furious and I'm a mess. Eventually we leave paying the bill with me unable to stop crying, it was awful. My son did go back in and talk to the guys that work there which I appreciated. Lovely brave emotionally regulated 15 year old. Just saying. The owners behavior was disgraceful and I would reccomend people beware of him. What my son and I experienced was an angry vicious attack for no reason. A Bully in every sense of the word. So disappointing.