Observed a decline in food quality, evidenced by the presence of a foreign object in a bread product. There quality assurance team offered a refund of $1.89, corresponding to the same-day purchase of the bread.
Believe a more appropriate course of action to enhanced pest control measures within there food production processes.
Will advise to all consumers to thoroughly inspect food products prior to purchase.
Samantha Summerfield
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February 06, 2026
6th Feb around 8:30am
A lovely staff named Angela served my husband and I.
She was so friendly, cheerful and was so happy to answer my questions.
During the sale Angela had noticed she had scanned a packet of chocolate éclairs.
Angela said they sell cream in the store to fill eclairs with.
I then said there was only the 2L bottles in the fridge.
Then she offered to go into there storeroom to see if they had smaller bottles of cream to save us a trip going to the grocery store.
Angela successfully returned with a smaller bottle of cream - super happy with the result as I didn't want to go to a grocery store during a public holiday.
Thank you Angela for being so polite and Couplands, Hornby is very lucky to have you on their team.
Anita Jones
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January 14, 2026
Great shop. Plenty of selection for so many daily staple items. Never terribly busy either which I like. Wheelchair friendly as the other stores are much smaller and harder to navigate.
Jane Rinner
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August 30, 2025
The bread is burnt, there needs to be better quality assurance on items that make it to the shop floor for sale. Disappointing when in a cost of living crisis we are expected to pay full price for food that is burnt/tastes inedible.
grace curwood
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May 28, 2025
I love couplands bread and stopped in here on a visit to chch recently, we bought pies, bread, donuts and some slices. Everything was fresh and tasted amazing. I couldn't believe how soft and fresh the bread was. When we visited coke was in store doing personalized coke bottles which was an added bonus
Our Address
Carmen Rd &, Buchanans Road, Hornby, Christchurch 8042, New Zealand
Observed a decline in food quality, evidenced by the presence of a foreign object in a bread product. There quality assurance team offered a refund of $1.89, corresponding to the same-day purchase of the bread. Believe a more appropriate course of action to enhanced pest control measures within there food production processes. Will advise to all consumers to thoroughly inspect food products prior to purchase.
6th Feb around 8:30am A lovely staff named Angela served my husband and I. She was so friendly, cheerful and was so happy to answer my questions. During the sale Angela had noticed she had scanned a packet of chocolate éclairs. Angela said they sell cream in the store to fill eclairs with. I then said there was only the 2L bottles in the fridge. Then she offered to go into there storeroom to see if they had smaller bottles of cream to save us a trip going to the grocery store. Angela successfully returned with a smaller bottle of cream - super happy with the result as I didn't want to go to a grocery store during a public holiday. Thank you Angela for being so polite and Couplands, Hornby is very lucky to have you on their team.
Great shop. Plenty of selection for so many daily staple items. Never terribly busy either which I like. Wheelchair friendly as the other stores are much smaller and harder to navigate.
The bread is burnt, there needs to be better quality assurance on items that make it to the shop floor for sale. Disappointing when in a cost of living crisis we are expected to pay full price for food that is burnt/tastes inedible.
I love couplands bread and stopped in here on a visit to chch recently, we bought pies, bread, donuts and some slices. Everything was fresh and tasted amazing. I couldn't believe how soft and fresh the bread was. When we visited coke was in store doing personalized coke bottles which was an added bonus