I regret to recount an extremely unpleasant encounter at Caltex Hornby. The elderly female attendant on duty conducted herself in a manner that was not only discourteous but also appeared racially prejudiced. Her condescending tone and dismissive attitude conveyed a complete disregard for the fundamental standards of respect and equality that every customer is entitled to.
Such behavior is wholly unbecoming of a service professional and casts a shadow over the reputation of the establishment. It is my sincere expectation that the management will take this matter with the seriousness it warrants, ensuring that adequate measures, including cultural sensitivity and customer service training, are implemented so future patrons are spared a similarly degrading experience.
Sue Tidey
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July 09, 2025
Such great service at this petrol station. The owner came out and cleaned all the windows on our vehicle as a courtesy. No one has offered that service for at least 10 years! And the lady behind the counter was super friendly also. Make sure if driving through Christchurch you definitely refill here. Thanks so much guys you have highlighted our day! We will be back for sure.
Offixial Matthis
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April 21, 2025
Came here for using the vacuum. Stuff said it’s working and end up spending 5$ for nothing because it wouldn’t work. I asked the stuff and she said that she didn’t care and went away.
Never again!!
Patricia Holden
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February 27, 2025
Wonderful to get help. I am in my late 70’s and have going there and doing it myself, so was delighted when a happy guy came out and did it for me. The lady behind the counter was so friendly. Have been going there for years and have had help a few years back but have been doing it myself for quite some time. So pleased to have the help. Thank you.🤩
Murray Quartly
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March 05, 2024
An ok gas station. What was handy is because because it's at a set of lights you can easily drive off and have no or little trouble waiting for a break in heavy traffic.
Our Address
427 Main South Road, Hornby, Christchurch 8042, New Zealand
I regret to recount an extremely unpleasant encounter at Caltex Hornby. The elderly female attendant on duty conducted herself in a manner that was not only discourteous but also appeared racially prejudiced. Her condescending tone and dismissive attitude conveyed a complete disregard for the fundamental standards of respect and equality that every customer is entitled to. Such behavior is wholly unbecoming of a service professional and casts a shadow over the reputation of the establishment. It is my sincere expectation that the management will take this matter with the seriousness it warrants, ensuring that adequate measures, including cultural sensitivity and customer service training, are implemented so future patrons are spared a similarly degrading experience.
Such great service at this petrol station. The owner came out and cleaned all the windows on our vehicle as a courtesy. No one has offered that service for at least 10 years! And the lady behind the counter was super friendly also. Make sure if driving through Christchurch you definitely refill here. Thanks so much guys you have highlighted our day! We will be back for sure.
Came here for using the vacuum. Stuff said it’s working and end up spending 5$ for nothing because it wouldn’t work. I asked the stuff and she said that she didn’t care and went away. Never again!!
Wonderful to get help. I am in my late 70’s and have going there and doing it myself, so was delighted when a happy guy came out and did it for me. The lady behind the counter was so friendly. Have been going there for years and have had help a few years back but have been doing it myself for quite some time. So pleased to have the help. Thank you.🤩
An ok gas station. What was handy is because because it's at a set of lights you can easily drive off and have no or little trouble waiting for a break in heavy traffic.