BP

Ashwini Sharan

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May 27, 2026

Absolutely disgraceful experience at BP Darlington. The staff behaviour was beyond rude — it was hostile, unprofessional, and outright disgusting. I witnessed a staff member wrongly accuse a customer over a discount voucher and then take it based purely on her own assumptions instead of handling the situation properly. When the customer questioned her actions, she immediately tried to twist the situation and hide her own mistake by calling the police and falsely claiming assault. It was completely over the top and clearly an abuse of authority to intimidate the customer. The female staff member came across as a bully with a terrible attitude, and another male staff member could barely communicate clearly in english just stood there mumbling. The whole incident felt aggressive, disrespectful, and honestly racist in the way the customer was treated. I have never seen customer service handled so badly in my life. BP Darlington should seriously review who they hire because this kind of behaviour is unacceptable in any workplace. I will never step foot in BP Darlington again. Absolutely the worst customer service experience I have ever witnessed.

Tiggy Winkle

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April 16, 2026

“I stopped in to fill up my car and ended up in an incredibly embarrassing situation at the counter. For some reason their EFTPOS terminals couldn’t read my card, even though it has worked perfectly everywhere else before and after. The staff tried multiple terminals and even wrapped the card in till paper, but nothing would read. What made it so uncomfortable was how loud the system alerts were when the payment didn’t go through. The alarms and notifications drew everyone’s attention, and I felt completely on display. I had the money in my account and was doing everything I could to sort it out, but the situation made me feel like I’d done something wrong. At one point it was even suggested that I could drive off and be put on their ‘drive‑off’ list, which was mortifying. I’ve never stolen anything in my life, and the idea of being treated like a potential criminal was really upsetting. I eventually had to call someone to come and pay for me, which resolved it, but the whole experience left me feeling embarrassed and stressed. The staff were trying to help, but I really feel the situation could have been handled more discreetly, especially since the issue seemed to be with their terminals, not my card.

Asher Long

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September 23, 2026

The staff must actually be incompetent. Doesn't know how to work a till, process a refund or take an everyday rewards card. Never had a good experience here, one staff member put my payment onto a different pump then expected me to pay for his mistake. Half the pumps just don't work.

Jalanda M

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August 04, 2026

Tyre air pump is out of order on 5th Aug 2026, and two fuel pumps are closed off (maybe out of fuel or outnof service?) But, with Everyday rewards discount fuel here was 6c cheaper than anywhere else in the whole city. Customer service was friendly, but queue for tills directly next to the entrance door so poor staff must freeze in winter if anyone is in the queue. Unsure why the counter is there when it looks like it should be at the other side of the shop.

Leonie Auld

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May 21, 2026

Great service station. Plenty of pumps, clean fuel, plenty of room to get into pumps turn and around and there is a shop. Easy access to get into station with more than one entrance. Prompt service and they except rewards card for a discount. Highly recommend this BP station.