BP

Ashwini Sharan

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May 27, 2026

Absolutely disgraceful experience at BP Darlington. The staff behaviour was beyond rude — it was hostile, unprofessional, and outright disgusting. I witnessed a staff member wrongly accuse a customer over a discount voucher and then take it based purely on her own assumptions instead of handling the situation properly. When the customer questioned her actions, she immediately tried to twist the situation and hide her own mistake by calling the police and falsely claiming assault. It was completely over the top and clearly an abuse of authority to intimidate the customer. The female staff member came across as a bully with a terrible attitude, and another male staff member could barely communicate clearly in english just stood there mumbling. The whole incident felt aggressive, disrespectful, and honestly racist in the way the customer was treated. I have never seen customer service handled so badly in my life. BP Darlington should seriously review who they hire because this kind of behaviour is unacceptable in any workplace. I will never step foot in BP Darlington again. Absolutely the worst customer service experience I have ever witnessed.

Shay

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February 02, 2026

Today I came in for a coffee and a few other items and I clearly had a few to many things to carry and one lady inparticular (Jody) was absolutely amazing! She was very helpful, very friendly and she noticed im injured and came around and carried my stuff out to the car for me. Had a great chat and got some great advice. Best customer service i've had in ages, what a wonderful woman! 5 stars 🌟🌟🌟🌟🌟

Anthony Math

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February 18, 2026

I visited BP Dallington (corner glouster street woodham road) today and unfortunately witnessed a very uncomfortable interaction between a senior aged staff member and a DoorDash driver while I was waiting for my coffee. The driver had collected an order and briefly returned inside the store for what ever reason. An older staff member (grey hair, appeared to be the senior staff member on shift) loudly and aggressively confronted him in front of customers, accusing him about hot food being left unattended. The driver calmly explained that the food was securely placed in his heated vehicle and that he was simply finalising the order. Rather than listening, the staff member responded in a sharp and accusatory tone, saying “Don’t speak to me like that,” despite the driver remaining polite and professional. The interaction was loud, uncomfortable, and unnecessary. Several customers, including myself, appeared visibly shocked at how it was handled. Customer service is not just about serving food and coffee it’s about how people are treated. Speaking to delivery drivers (who represent paying customers) in that manner reflects poorly on the store. I hope management addresses this and reminds staff about maintaining professionalism and respectful communication at all times. I see on alot of the reviews there is a issue with this older lady staff member. I understand the hospitality industry is tough but never in my 30 years of being in this line of work would I treat any guest in my store like this there is a way to approach these situations without flipping your lid. Any way stay calm and be kind. Everyone is going through stuff!

Lucy Hamdulay

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February 15, 2026

The staff here are always so lovely, especially the ladies who make the coffee in the morning. They get to know customers by name, and are kind to my children as well as to me. I always get great coffee from here too. They definitely go above and beyond to give great customer service.

Leonie Auld

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May 21, 2026

Great service station. Plenty of pumps, clean fuel, plenty of room to get into pumps turn and around and there is a shop. Easy access to get into station with more than one entrance. Prompt service and they except rewards card for a discount. Highly recommend this BP station.