We had an excellent experience at 99 Bikes Hornby, thanks especially to Peter. My son was looking at a Segway e-scooter, and on our first visit Peter took the time to let him ride the ZT3 and then honestly suggested a more age-appropriate scooter for a young teenager, which we really appreciated.
After Christmas we phoned 99 Bikes in the morning and Peter was happy to hold the scooter for us for a couple of hours until we could get back in. When we arrived in store to purchase it, Peter had remembered us, he greeted us with a handshake, and made the whole process easy and welcoming. After the purchase, he also encouraged us to come back for accessories, mentioning their great range.
Fantastic customer service, genuine advice, and a great experience all round. Thank you, Peter and the team at 99 Bikes Hornby!
Chris Grosvenor
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February 10, 2026
Excellent experience. All employees encountered were professional, polite and welcoming. Sydney the Bike mechanic was excellent and extremely helpful, he called me and talked me through his findings and discussed options. Pricing was more than fair and better than expected. Great service and I will be back to purchase a New bike when the time comes. Highly recommend 99 Bikes Hornby.
Alan Lowery
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June 03, 2026
The team in store were great and informative. However the electric scooter i wanted was out of stock. I was PROMISED a date for delivery. That date came and went with no correspondence. I rang the store. They sent me a new email with a new date. Came and went with no correspondence.
I rang again and was told they would look in to it and call me back. Guess what NO CONTACT.
My advice is if its not in stock go somewhere it is.
Alyana Pascual
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April 27, 2026
Richard is such an amazing manager for this store. I am not sure how long he's been at this store but I hope he doesn't go anywhere! I bought a bike in store with the help of Henry where he also explained everything I need to get started for my cycling journey. A week later I saw a better deal for a different bike that has the group set I really wanted. Richard worked his magic and he managed to source this bike (which they don't offer btw) and got me the bike I wanted!!! I am absolutely astonished because I was about to accept I just have to be ok with the bike I got at first.
I am fortunate to have this customer service from them. These guys get the job done and make their customers happy. This branch is going to be my forever bike store :)
Don Allan
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January 28, 2026
Emma was the person from 99 Bikes I dealt with. Excellent ro deal with, Responsive to questions, kept me informed at all times. It was because of Emma I purchased and gave 5 stars.
Our Address
6 Chappie Place, Hornby, Christchurch 8042, New Zealand
We had an excellent experience at 99 Bikes Hornby, thanks especially to Peter. My son was looking at a Segway e-scooter, and on our first visit Peter took the time to let him ride the ZT3 and then honestly suggested a more age-appropriate scooter for a young teenager, which we really appreciated. After Christmas we phoned 99 Bikes in the morning and Peter was happy to hold the scooter for us for a couple of hours until we could get back in. When we arrived in store to purchase it, Peter had remembered us, he greeted us with a handshake, and made the whole process easy and welcoming. After the purchase, he also encouraged us to come back for accessories, mentioning their great range. Fantastic customer service, genuine advice, and a great experience all round. Thank you, Peter and the team at 99 Bikes Hornby!
Excellent experience. All employees encountered were professional, polite and welcoming. Sydney the Bike mechanic was excellent and extremely helpful, he called me and talked me through his findings and discussed options. Pricing was more than fair and better than expected. Great service and I will be back to purchase a New bike when the time comes. Highly recommend 99 Bikes Hornby.
The team in store were great and informative. However the electric scooter i wanted was out of stock. I was PROMISED a date for delivery. That date came and went with no correspondence. I rang the store. They sent me a new email with a new date. Came and went with no correspondence. I rang again and was told they would look in to it and call me back. Guess what NO CONTACT. My advice is if its not in stock go somewhere it is.
Richard is such an amazing manager for this store. I am not sure how long he's been at this store but I hope he doesn't go anywhere! I bought a bike in store with the help of Henry where he also explained everything I need to get started for my cycling journey. A week later I saw a better deal for a different bike that has the group set I really wanted. Richard worked his magic and he managed to source this bike (which they don't offer btw) and got me the bike I wanted!!! I am absolutely astonished because I was about to accept I just have to be ok with the bike I got at first. I am fortunate to have this customer service from them. These guys get the job done and make their customers happy. This branch is going to be my forever bike store :)
Emma was the person from 99 Bikes I dealt with. Excellent ro deal with, Responsive to questions, kept me informed at all times. It was because of Emma I purchased and gave 5 stars.