Big Save Furniture

Kemuel Proudlove

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January 24, 2026

I picked up my chair and side table today Both look fantastic im very thrilled and happy the best part was the side table already put together in the box when I opened and took it out. Chair looks great and you do have to put the legs on yourself but we'll worth it. I will be coming back again to purchase furniture in the future thank you very much 😊

Chris Saxon

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May 24, 2026

Order Reference: 396138 We ordered a five‑piece setting from Big Save in December, and the whole experience ended up dragging on for about four months. Several items arrived damaged, and even the replacements they sent had issues — some were split, poorly finished, or looked like they’d already been used. A few pieces were sent back immediately, and even the delivery driver didn’t seem surprised by the condition they were in. Communication was another problem. The online team stopped replying during the process, and emails sent to info email address were never answered. It took multiple follow‑ups just to get basic updates, and even the final replacement pieces still had defects. At that point we accepted them because it was clear this was as good as it was going to get. After everything, we asked for a goodwill partial refund due to the delays and the amount of back‑and‑forth involved. It was obvious they didn’t want to offer one, and it took weeks before the refund was finally processed. Based on this experience, we'll be avoiding Big Save in the future, and we recommend others be cautious as well. Response We've already responded to their provided email, and they've yet to respond. We've only left reviews on both the Christchurch store and the related warehouse in Napier.

Soon Yi Loo

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July 04, 2026

Purchased a Samsung dryer from this place from Jakob (Big Save salesperson) and was told it would arrive "within a week". After a week, I call in and was then told that "there was a system issue and the order wasn't logged". 3 calls and another week later, I have still to get an update on when my dryer will arrive. No apologies, no resolution. I don't think they take customer trust very seriously.

Heather Holland

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July 15, 2026

This review is Big Save in general not specific to Christchurch. Purchased house lot of furniture 2 months ago and still not delivered. Would not have bought from here if I’d known it would take this long😔 No communication

Tania Fechney

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June 09, 2026

If I could give 0 I would. They do not stand by their products and warranties should anything go wrong. Horrible service and excuse behind excuse. Then no response. This goes to the bigger corporate side too. Not directly chch.