About Avis Car Rental Christchurch Airport
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Christchurch International Airport (CHC) 30 Durey Road, Harewood, Christchurch 8053, New Zealand
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To be honest, it has been a ridiculously bad experience renting a car here. Wasting our time dealing with your improper management problem. How would you feel if you did not hold the evidence to prove we return car with damage. Please improve your service and attitude to maintain a good reputation.
I want to thank the team at Budget Christchurch Airport, especially Anna, for their prompt and fair handling of my recent issue. As an international visitor and first-time customer, I initially faced a misunderstanding about the prepaid fuel charge, but after raising my concern, Anna and the Branch Manager quickly reviewed the case and arranged a refund. Beyond this, I also want to highlight that my overall rental experience was excellent — the pickup and return process was smooth, efficient, and saved me a lot of time. The car was clean, well-maintained, and perfect for my trip. I truly appreciate their professionalism and care in resolving the matter. Thank you for making sure customers are treated fairly — I will definitely consider using Budget again in the future!
Smooth transaction and reasonably priced car rental company. The staff who served us was accommodating and explained everything that we need to know. The car was clean and well presented. My only comment is that the car we rented had a bad odour inside. Would have been easily sorted with a car air freshner.
We booked through eDreams for a Intermediate SUV (displayed as RAV4) for our whole 8-days trip - taking car at Queenstown and returning at Christchurch. Price was reasonable (imo) at NZ$700 so roughly less than NZ$90 per day. However when we checked in at Queenstown, the insurance we paid with eDreams had NZ$3750 excess so we paid nearly extra NZ$400 to bring excess down to 0 (this cost included NZ$130 in fuel as Avis charged only NZ$2.75/litre compared to nearly NZ$3 outside at petrol station for 91 fuel). Staff at Queenstown was nice and informative however they offered an MG at first while we booked for a RAV4. Ofc anyone familiar with rental cars would know initial car is just a reference but we asked for a different one (I wouldn’t trust MG). So the other offers were either a Nissan Xtrail or a Mazda CX-5. We took the cx5 straightaway and surprisingly it was 2023 model. Couldn’t be happier. A note is to always talk to the staff and you might be in for a nice surprise. One other thing to be careful is that the photos might be completely different to the current condition of the cars. Ours had multiple glue marks around the car (which we initially thought were scratches). Check out at Christchurch couldn’t be easier. We were happy as well. Only thing is that our total bill came to NZ$1100 and even though we deposited NZ$200 with eDreams, we were still charged full amount by Avis. Will have to spend more time chasing eDreams for refund of the initial deposit. 4 stars because of the more expensive charge than expected + hassle to chase eDream for refund.
I rented a Mazda CX-80 for a week. That was a really enjoyable and memorable driving experience. The car was new and in a good condition. The staff are friendly as well.