Avis Car Rental Christchurch Airport
Christchurch International Airport (CHC) 30 Durey Road, Harewood, Christchurch 8053, New ZealandAbout Avis Car Rental Christchurch Airport
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Christchurch International Airport (CHC) 30 Durey Road, Harewood, Christchurch 8053, New ZealandWe could not load the map for this listing.
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I don't like writing reviews, especially not when you just want to resolve things with the company itself. But Budget leaves me no choice but to do so. Because what a scandalously greedy company this is. They don't help you, they just take money from you. Don't rent here. It's a shitty company. It's better to pay extra for a local company than to rent here. A month ago I had a transfer car with a free fuel tank, but I never received the latter. It's only 90 dollars, something such a large company can easily spare, but a student like me can live on for a week. Is this worth your reputation? Apart from how you make New Zealanders look themselves? Twice I was promised that I would receive the money, but of course there is no proof of that, because, well, I thought that such a company operates honestly and that New Zealanders were nice, willing to help, and honest. Nothing could be further from the truth. Highly inadvisable.
They deducted $173 from my credit card for fuel even though I have returned the car with a full tank. I have sent them the receipt from the petrol station but all you get from Budget is an automated response that they will look into your request within 10 working days. It has been far longer than that but no response and emails sent to them are left unanswered.
Absolutely appalling service - please think carefully before using Budget rental Christchurch Airport branch. People came all the way to New Zealand, and this kind of kiwi service is such a disgrace. if you are a tourist, and does not speak English, it is even worse. Booked a Mazda CX3 via booking.com I lost my bank card and was using a temporary ANZ cardholder debit card, the representative refused to issue the car, because the debit card does not match driver's license. did not have a car, and taxied to hotel. The next day, we turned up again with a bank statement, they charged us $986 for a Mitsubishi, and the money we paid for the Mazda was never refunded Two months on, the refund still has not been refunded, we went through countless conversations with booking.com, they said the budget rental stated the Mazda was picked up - it never was. The Christchurch airport customer service was the least helpful and they just did not care. There are also no local number to call for help, I called budget rental's 0800 number, it is all outsourced to the Philippines. No number located to call the Christchurch branch either.
A pleasant experience from picking up the car, driving around the South Island to returning the car. We got given a 2023 Hyundai I30 as no Mazda 3’s were available. We had a great time driving this car. There were no faults and everything ran smoothly. Very comfortable and easy to drive.
We booked through eDreams for a Intermediate SUV (displayed as RAV4) for our whole 8-days trip - taking car at Queenstown and returning at Christchurch. Price was reasonable (imo) at NZ$700 so roughly less than NZ$90 per day. However when we checked in at Queenstown, the insurance we paid with eDreams had NZ$3750 excess so we paid nearly extra NZ$400 to bring excess down to 0 (this cost included NZ$130 in fuel as Avis charged only NZ$2.75/litre compared to nearly NZ$3 outside at petrol station for 91 fuel). Staff at Queenstown was nice and informative however they offered an MG at first while we booked for a RAV4. Ofc anyone familiar with rental cars would know initial car is just a reference but we asked for a different one (I wouldn’t trust MG). So the other offers were either a Nissan Xtrail or a Mazda CX-5. We took the cx5 straightaway and surprisingly it was 2023 model. Couldn’t be happier. A note is to always talk to the staff and you might be in for a nice surprise. One other thing to be careful is that the photos might be completely different to the current condition of the cars. Ours had multiple glue marks around the car (which we initially thought were scratches). Check out at Christchurch couldn’t be easier. We were happy as well. Only thing is that our total bill came to NZ$1100 and even though we deposited NZ$200 with eDreams, we were still charged full amount by Avis. Will have to spend more time chasing eDreams for refund of the initial deposit. 4 stars because of the more expensive charge than expected + hassle to chase eDream for refund.