Always a nice shop to browse. Found some special crystal keychain with name/alphabet. Every piece is different than other, none will be same shape and cut. Lady at the counter is friendly .
Ian
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June 26, 2023
Amazing service by Diane today. We purchased a triple candle holder today and when we got home noticed a small problem with it. We took it back and Diane fixed it immediately and could not stop apologising even though it was not her fault. Lovely to get good old fashion customer service and all with a smile. Thank you Diane
Carri-anne archibald
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December 14, 2021
Unhelpful staff. Asked about some sun glasses the display ones were scratched and they didnt have stock of the ones i wanted asked if any other stores had the same pair. Got told that they have the same code as the others so id have to physically go to the next store to check if they were in stock. A quick phone call made by myself in store to the northlands store gave her the code and colour i wanted and the northland staff member popped them on hold for me straight away. Customer service isnt hard and my request wasnt hard either. Really unhappy with my experience at this store.
Olivia Judd
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April 25, 2023
Amazing range of quirky gifts, I can always find something out of the ordinary for any kind of person. I love the gift wrapping option and had a particularly impressive looking gift wrapped by Aimee. Well done Hornby team!
madhuker sana
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May 07, 2023
Not even deserve 1 Star for the customer service experience for this store. They want people to leave the store ASAP. Management need to think about training staff or replacing.ome in tower junction is far better and good collection.
Our Address
Shop 39A, The Hub 418 Main South Road, Hornby, Christchurch 8441, New Zealand
Always a nice shop to browse. Found some special crystal keychain with name/alphabet. Every piece is different than other, none will be same shape and cut. Lady at the counter is friendly .
Amazing service by Diane today. We purchased a triple candle holder today and when we got home noticed a small problem with it. We took it back and Diane fixed it immediately and could not stop apologising even though it was not her fault. Lovely to get good old fashion customer service and all with a smile. Thank you Diane
Unhelpful staff. Asked about some sun glasses the display ones were scratched and they didnt have stock of the ones i wanted asked if any other stores had the same pair. Got told that they have the same code as the others so id have to physically go to the next store to check if they were in stock. A quick phone call made by myself in store to the northlands store gave her the code and colour i wanted and the northland staff member popped them on hold for me straight away. Customer service isnt hard and my request wasnt hard either. Really unhappy with my experience at this store.
Amazing range of quirky gifts, I can always find something out of the ordinary for any kind of person. I love the gift wrapping option and had a particularly impressive looking gift wrapped by Aimee. Well done Hornby team!
Not even deserve 1 Star for the customer service experience for this store. They want people to leave the store ASAP. Management need to think about training staff or replacing.ome in tower junction is far better and good collection.