AA Auto Centre Papanui

Rob Clark

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June 02, 2026

Turned up for a wof. Reception guy on phone for quite some time. No issue stood there for about 10 minutes. Then had a pretty negative encounter and how I should have booked. Fair enough but was in the area and thought I’d drop in to try my luck. Wasn’t impressed with the customer service. I won’t go back There.

P S

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March 26, 2026

AVOID AVOID AVOID!!! I took my car in for a service at this center, and when I came to collect it, I was in for a shock. The car would stall on start, and the check engine light was on - hardly what you expect after a so called "Gold Service". It turned out there was an issue with the camshaft sensor. The manager denied any responsibility, claiming the sensor was at the back of the engine and that any damage couldn’t possibly be their fault. He gave me an anology of a light bulb - "not out fault it fried while your car was here, bad luck m8, cheers, bye". I immediately went to a more qualified service center, who discovered that their mechanics had ripped the camshaft sensor wires, most likely while checking the spark plugs. I had to involve the AA to resolve the issue, and thankfully, they refunded the damage. This service center is utterly unreliable and incompetent. I strongly advise anyone against using their services.

Povi Staples

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July 15, 2026

My girlfriend brought her car here for what should have been a straightforward repair, and somehow it came back in worse shape than before. Ever since the repair, basic settings, like the sound system, reset every time the car is restarted. It's the kind of annoying issue that shouldn't exist after a professional service. What made the experience even worse was the customer service. The manager was rude and dismissive instead of taking the concerns seriously, and the staff came across as completely incompetent. Rather than fixing the problem, they left us with new ones and an incredibly frustrating experience. Needless to say, we will never bring another car here again. I'll also be recommending to friends and family that they avoid this shop and take their business somewhere that values quality workmanship and respectful customer service.

NI MA

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July 21, 2026

quickly and correctly identified the noisy left rear wheel bearing during my WOF inspection. appreciated their professional knowledge, skill, and friendly service

Miki Ferris

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July 05, 2026

Recommended by a friend. Went here for a WOF. Friendly, kind and trustworthy, just as my friend said they would be. We will be back for servicing. A+